Conversation help
Tell us what happened, when it happened, your browser and device, and the exact error. Include the chat title, but not sensitive transcript text.
Start this requestSupport
Talk to a person.
For account, conversation, privacy, or billing help, email the Babel support inbox. Messages are monitored on business days.
Last updated August 1, 2026
support@babel.mobi
Write from the email connected to your Babel account when possible.
Billing or refund
Include your Babel account email, plan, charge date, and a short reason. Never email a full card number or payment credentials.
Start this requestDeletion request
State whether you want help deleting one shared transcript or reviewing permanent account-data erasure. We will verify account ownership.
Start this requestPrivacy or security
Describe the concern and affected account. For a possible security issue, avoid including secrets or personal transcript content in the first email.
Start this requestQuick answers
Delete a transcript: the person who created a chat can delete it from Chats. This removes it from both participants’ histories.
Cancel a subscription from Account under Plan. Paid access remains available through the date shown.
Request a refund within 14 days of the charge and include your account email, plan, charge date, and reason.
For translation or microphone trouble, allow microphone access, use headphones, reload the chat, and send us the exact error if it continues.
Safety
Support email is not an emergency service. Babel is not suitable for emergency, medical, legal, or safety-critical translation. Use local emergency services or a qualified human interpreter when accuracy is critical.